Frequently Asked Questions

1. Shipping Information

  • Do you ship internationally?

    No, VitalDry currently ships only to addresses within the United States.

  • What are the shipping costs and delivery times?

    VitalDry offers Free Standard Shipping on all orders. Orders are processed within 1–2 business days, followed by an estimated transit time of 8–10 business days. You can expect your order to arrive within 9–12 business days from the date of purchase.

2. Order Management

  • Can I cancel my order?

    Yes, you can request a cancellation within 24 hours of placing your order. After this window, the order enters processing and can no longer be canceled. If your order has already been processed or shipped, please refer to our Return and Refund Policy for further assistance.

  • How can I track my order?

    Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this number to follow your shipment through our Track Your Order page.

3. Returns and Refunds

  • What is your return policy?

    VitalDry accepts returns within 30 days of delivery. To qualify for a refund:

    • Items must be unworn, undamaged, and in their original condition, including all original packaging.
    • To start a return, contact our customer support team at contact@vital-dry.com.
    • No Restocking Fees: We do not charge restocking fees on eligible returns. Customers will receive a full refund for the product, excluding any applicable shipping costs, provided the return meets our conditions.

4. Payment and Billing

  • What payment methods do you accept?

    We accept payments through Shopify Payments, including Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.

5. Customer Support

  • How can I contact VitalDry?

    For questions or assistance, you can reach our customer support team through:

    Phone Number: +44 7367 067332

    Email Address: contact@vital-dry.com

    Customer Service Hours: Monday through Sunday, 9:30 AM to 5:00 PM (US time).

    Response Time: Our customer service team typically responds within 24–48 hours.

6. Additional Information

  • What happens if my order doesn't arrive?

    If your order hasn't arrived within the estimated delivery timeframe, please contact our customer support team. We'll look into the issue with the carrier and work with you to find an appropriate solution, which may include a replacement or refund.

  • Do you offer exchanges?

    No, we currently do not offer exchanges. If you'd like a different item, size, or option, you can return your order for a refund and place a new order. Please see our Return and Refund Policy for more information.

We hope this FAQ answers your questions. If you need any additional help, please don't hesitate to contact us.

Customer Service Hours: Monday through Sunday, 9:30 AM to 5:00 PM (US time).

Response Time: Our customer service team typically responds within 24–48 hours.