Shipping policy

Important Information

  • Order Cutoff: 4:00 PM (GMT), London Time
  • Order Processing: 1–2 business days (Monday through Friday)
  • Transit Time: 8–10 business days (Monday through Friday)
  • Shipping: Free standard shipping on all orders within the United States
  • Estimated Delivery Time: 9–12 business days

Shipping Costs

We offer free standard shipping on all orders within the United States.

Tracking Your Order

Once your order has shipped, you will receive an email with your tracking information. You can also track your order at any time using our Order Tracking page.

Delivery Partners

We use reliable partners such as UPS and FedEx for our last-mile delivery in the US.

Address Accuracy

Please ensure that your shipping address is complete and accurate to prevent delays or misdeliveries. We are not responsible for orders delayed or returned due to incorrect address information.

Customs and Unexpected Delays

While we aim to meet the estimated delivery timelines, external factors such as customs checks or high seasonal demand may occasionally cause delays. We appreciate your understanding in these rare cases.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

  • Returns Policy: For detailed return instructions, please refer to our Return Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

    Registration Address: 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom

    Email Address: contact@vital-dry.com

    Contact: Contact Form

    Phone number: +447367067332

    Support Availability Hours:

    Monday through Sunday, 9:30 AM to 5:00 PM (US time).
    Our customer service team responds within 24-48 hours.