Refund policy
We understand that sometimes an item might not be quite right - and that’s perfectly okay. Our returns process is designed to be as simple, transparent, and stress-free as possible, so you can shop with ease and peace of mind.
We want you to be completely satisfied with your purchase from Auviene. If for any reason you are not happy with your order, you may return it within 30 days of delivery to request a refund.
Policy Summary
- Return Period: 30 days from delivery date
- Refund Processing Time: 10 days from receipt
- Return Shipping Costs: Covered by customer
- No restocking fee
Return Address
No. 137, Shiyan Village, Puyang Street, Pujiang County, Jinhua City, Zhejiang Province
Eligibility for Returns
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Certain items such as intimate apparel may not be eligible for returns for hygiene and safety reasons.
How to Initiate a Return
- Contact Us: Email support@auviene.com to request a return form and the return address.
- Prepare Your Items: Repack your items securely, ideally in their original packaging.
- Ship Back the Return: Use a trackable shipping method to send the package. Keep your tracking information until we confirm receipt.
- Refund: After we receive and inspect your items, we’ll process your refund.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds will be processed within 10 days using your original payment method. Please note that it may take additional time for your bank or card issuer to process and post the refund to your account.
Return Shipping Costs
Customers are responsible for the cost of return shipping. We recommend using a reliable, trackable shipping method to ensure safe delivery of your items.
Order Cancellations
Your can request a cancellation within 24 hours of placing your order.
Exchanges
Unfortunately, we do not accept exchanges. However, you can always return your order within 30 days and place a new order for your desired product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@auviene.com or via our Contact Form. We will arrange a replacement or a refund at no additional cost to you.
Contact
Registration Address: 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom
Email Address: support@auviene.com
Contact: Contact Form
Phone number: +447367067332
Support Availability Hours:
Monday through Sunday, 9:30 AM to 5:00 PM (US time).
Our customer service team responds within 24-48 hours.